These Terms and Conditions will apply to the provision of all Products and Services offered by YHJ Consulting (we, us), please read these carefully, by entering into an service agreement with us, you will have to agree to these terms and conditions
Services Description
We offer the following services, please refer to our products and services page for details of what is included in each service
Accompanied Communications Support
Complaints Handling Support
Remote Communications Support
Form Completion Support
Service Provider Sourcing Support
Document Review Support
General Consultation and Advice
All services are provided directly to clients who enter into a service agreement with us, services are not transferable to any other third party individual or entity, any services not used within the contract period cannot be carried over to the next service period unless prior written consent was obtained from us
Client Responsibilities
By entering into an service agreement with us, you will agree to accurately and truthfully provide any relevant information that may be required in order for us to successfully deliver the agreed services, these may include personally identifiable information or details that are relevant to the services requested.
Consulting Fees and Payment Terms
Fees are payable in advance for the contracted period or by monthly instalments according to the fees outlined in our Fees page.
Fees are not refundable unless otherwise stated or agreed in writing by us.
Limitation of Liability
Our services are aimed at providing you with the support and tools to manage different situations of life in a foreign country, other than general advice, we will not make or try to influence any decisions you make on how to utilise our services, we will obtain your consent over all of our actions, we are not liable for any losses that you may incur, financially or otherwise, from the events that we are providing you support with.
Termination of Services
Service agreement can be terminated by either party by giving the other party 30 days notice.
If you decide to terminate the service agreement with us during the contracted period, any fees paid up front or up until the point of termination will not be refunded regardless if any services have been provided at the point of termination, if you are paying by monthly instalment, this will continue up until the point of effective termination, any future payment will cease after the effective termination date.
If we decide to terminate the service agreement with you by giving you 30 days notice, we will refund any and all fees paid up until the point of effective termination on a pro-rata basis, this will be calculated based on the lapsed time during a contracted service period, any future payment will cease from the effective termination date.
If we decide to terminate the service agreement and no services have been provided up until the point of effective termination, we will refund you with all fees paid up until the point of effective termination.
All refunds where applicable will be made to you within 7 days after the effective termination date
Dispute Resolution
We will endeavour to meet all of our contractual Service Level Agreements (SLAs), you can raise a dispute with us if we are not able to achieve at least 85% of any contracted SLAs. If we fail to achieve contracted SLAs for a period of 3 months or more in a 12 month period, you can raise a dispute to terminate the agreement, we will provide you with a full refund of all fees paid up until the point of termination.
Governing Law
These terms and conditions are governed by the laws of the United Kingdom